Experience

T-Mobile

Senior Project Manager (Mindlance, Inc.)

Led 140+ marketing projects (25+ concurrent), coordinating cross-functional creative teams to deliver customer-facing campaigns (e.g., Friday Night 5G Lights, iPhone 17, Samsung S26), ensuring on-time launch and alignment with OEM partners and legal requirements
Managed a rapid-response workstream that reduced creative development and approval timelines from weeks to 2–5 days, accelerating delivery of time-sensitive marketing requests
Directed end-to-end creative workflows across five lines of business, streamlining cross-functional collaboration and enabling efficient delivery of diverse marketing assets
Drove stakeholder alignment across executive leadership, legal, and marketing partners, facilitating timely reviews and securing approvals to meet aggressive campaign deadlines

Xbox Support Senior Project Manager (Hanson Consulting)

Led end-to-end development and maintenance of support content for a website averaging 27.7 million monthly views, coordinating production between writers and developers to meet strict timelines and time-sensitive publish deadlines.
Managed 35 projects, updating or creating 121 assets, from conception to production, localization, and delivery.
Quality control in multiple languages
Designed and executed large-scale content update initiatives, including auditing the support website for targeted terms, identifying affected assets, and coordinating cross-team updates to 20+ technical documents at a time to ensure accuracy and consistency.
Safeguarded confidential information by rigorously managing content workflows, ensuring trade secrets and marketing initiatives remained secure and unpublished prior to official launch dates.

Creative Project Manager (Launch Consulting Group)

Executed cross-functional sales enablement and change management communication campaigns using ADKAR methodology, collaborating with executive leadership and technical teams
Coordinated the creation of 482 change management and sales enablement assets, including 240 training and marketing videos, which received 206,000 views, supporting 20,000 sellers globally
Produced high-impact videos for organization leadership to showcase the team's accomplishments and strategic goals, presented to Microsoft’s top executives and the entire company, reaching an audience of over 200,000 employees
Developed and managed editorial calendars for internal communications, ensuring alignment with organizational goals

Content Developer & Analyst (Excell)

Managed the production of 5 comprehensive quarterly landing packages—including videos, train-the-trainer decks, marketing assets, and communications templates—empowering global landing teams to drive localized organizational change, ensuring consistent adoption across diverse regions
Developed and implemented streamlined processes to manage content development projects, scaling the team from 2 to 14 vendors, which increased capacity while consistently meeting strict project delivery timelines
Developed key performance indicators and listening mechanisms to measure the effectiveness of change management materials, enabling data-driven insights that enhanced adoption rates and informed continuous improvement of organizational change initiatives
Created and maintained a program SharePoint website with over 192,000 visits

Content, Design, and Marketing Manager

Managed multiple concurrent marketing, sales, training, and documentation projects, working closely with technical and executive teams to consistently deliver projects on time, ensuring seamless execution for new and existing customers
Contributed to the leadership team’s strategic decisions on go-to-market strategies, driving business growth, while also spearheading initiatives to enhance company culture, resulting in a more engaged and motivated workforce
Developed and authored compelling proposals, leading to a 100% shortlisting rate for every submission, significantly enhancing the company's competitive positioning in the market
Spearheaded the planning and execution of an annual user training conference, managing all marketing efforts and overseeing teams to develop class content, organize conference logistics, and create an interactive teaching environment with the company’s software, resulting in highly successful events that enhanced user engagement and product adoption
Co-led a comprehensive company rebrand, including the overhaul of the company’s name, logo, and brand identity, which significantly improved search engine discoverability and strengthened market presence
Worked closely with executive leadership to secure approvals and ensure messaging clarity and impact
Coordinated the translation and localization of technical content to support global product launches

User Education Specialist

Developed and managed the company website, ensuring content accuracy, SEO optimization, and alignment with marketing goals, while also establishing the company’s social media presence to enhance online visibility and engagement
Designed and developed a suite of product icons, enhancing product branding and visual identity, which contributed to improved user recognition and brand consistency across all platforms
Produced educational content, including video tutorials and product demos, by collaborating with engineering and support teams, to support customer onboarding and product adoption
Worked closely with executive leadership to secure approvals and ensure messaging clarity and impact
Coordinated the translation and localization of technical content to support global product launches

Associate Technical Writer

Produced educational content, including video tutorials and product demos, by collaborating with engineering and support teams, to support customer onboarding and product adoption
Managed the development and submission of proposals in response to RFPs, including writing, editing, and formatting

Lead English Tutor

Coordinated session logistics for up to 10 tutors at a time, ensuring efficient resource allocation, while providing mentorship and guidance to enhance tutor performance and student outcomes